Refunds and Returns Policy
Effective Date: 01/01/2024
1. Returns and Exchanges:
a. We want you to be completely satisfied with your purchase from BigX Workwear. If you are not satisfied, we offer a hassle-free return and exchange policy.
2. Eligibility for Returns:
a. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
b. Returns must be initiated within 15 days from the date of purchase.
3. Initiate a Return:
a. To initiate a return, please contact our customer support at infos@bigxworkwear.com with your order number and the reason for the return.
b. Our customer support team will provide you with a return authorization and further instructions.
4. Return Shipping:
a. Customers are responsible for return shipping costs unless the return is due to an error on our part.
b. We recommend using a trackable shipping method to ensure the safe return of the item.
5. Refunds:
a. Refunds will be issued to the original payment method within 7 business days after we receive the returned item.
b. Original shipping charges are non-refundable unless the return is due to an error on our part.
6. Exchanges:
a. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
7. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide further instructions on how to proceed.
8. Non-Returnable Items:
a. Certain items, such as personalized or customized products, are non-returnable unless there is a defect or error on our part.
9. Restocking Fee:
a. A restocking fee may be applied to returns that do not meet the eligibility criteria. The fee will be communicated to you before processing the return.
10. Contact Information:
a. For any questions or concerns related to returns and refunds, please contact us at infos@bigxworkwear.com
11. Fairness and Transparency:
a. We strive to make our returns and refunds process fair and transparent. If you have any concerns or special circumstances, please reach out to our customer support team, and we will do our best to assist you.
By making a purchase on bigxworkwear.com, you agree to comply with and be bound by this Refunds and Returns Policy.